Adviser Store FAQ

Logging In

Placing Your Order

Shipping and Handling

Returns/exchanges

Catalog

Torchlight Studio


Logging In

What is the login procedure?

Log in to access member-only online content. Your username is the email address you provided during the creation of your account. If you did not set a password, if you have forgotten your password, or if you would like to reset your password, please click here.

I’ve forgotten my password

If you have forgotten your NHS password, please click here to reset it.

If you have any questions or difficulty logging in, please contact us here.

Adviser Login Security

The adviser’s login is to be used only by the adviser. Please do not share your login with anyone, especially students. Your login has full access to your school account including the roster of students as well as the Adviser Online Community. There is also access to the online store, and only advisers are able to make purchases. If you have a co-adviser, they can be added to your record and will be provided their own access.

How do I access the Student Store?

NHS student members are required to have a verified account to make purchases through the NHS Student Store. Advisers are also able to make purchases through the Student Store using their adviser login credentials.


Placing Your Order

Can I pay by purchase order?

Effective July 1, 2015, we no longer accept purchase orders.

Please review our new purchase process in this step-by-step infographic.

Sole Source Letter

Please click here to print a copy of our sole source letter.

Operating hours

The NHS Sales Office is open Monday–Friday, 8:30 a.m.–5:00 p.m. (ET). Below is a list of the holidays that NHS observes and will be closed. Please note that our warehouse is closed on these holidays, and shipments will not be made on those days.

Holiday Schedule
Wednesday, January 1 New Year’s Day
Monday, January 20 Martin Luther King Jr. Day
Monday, February 17 Presidents’ Day
Monday, May 25 Memorial Day
Friday, July 3 Independence Day*
Monday, September 7 Labor Day
Monday, October 12 Columbus Day
Wednesday, November 11 Veterans Day
Thursday, November 26 Thanksgiving Day**
Friday, November 27 Thanksgiving Holiday
December 25–31 Winter Holiday**

**Wednesday, November 26, early close at 1:00 pm.
**Thursday, December 24, early close at 1:00 pm.
*Holidays falling on a Sunday are observed on the following Monday, holidays falling on a Saturday are observed on the Friday before (except during the winter holiday break).

How can I place my order?

Online: Products may be ordered directly online at the NHS Store. We accept American Express, Discover, Visa, MasterCard, and e-Checks.

Phone: You may also order with a credit card by calling the NHS Sales Office at 866-647-7253, Monday –Friday, 8:30 a.m.–5:00 p.m., (ET). We accept American Express, Discover, Visa, MasterCard.

Mail: We do not keep purchase orders or quotes on file. Remit your order form or quote and check to:

National Honor Society
PO Box 417939
Boston, MA 02241-7939

Note: Checks received without a copy of the order form or invoice quote will be refunded.

I need an additional order form. Where can I get one?

Right here.

How can I get a copy of an NHS W-9?

You can download a W-9 form here.

Tax exempt for PA and VA customers

NHS is required to collect sales tax for items shipped to customers in Pennsylvania and Virginia. If you submit a completed PA Exemption Certificate Form REV-1220 or VA Exemption Certificate Form ST-12, no tax will be collected. Please fax to 703-476-9321 or mail to NHS c/o Accounts Receivable, 1904 Association Dr., Reston VA 20191.

Will I get an invoice with my order?

Invoices are mailed separately from your order. Your invoice should be received a week from the date your order shipped.

Do you offer quantity discounts?

Yes. Publication discounts are offered on quantities of the same title shipped to the same address on the same order. Quantity discounts do not apply to National Honor Society Handbooks, National Junior Honor Society Handbooks, National Elementary Society Handbooks, Student Council Handbooks, videos, clothing, or merchandise.

Quantity Discounts
10–24 copies 20% discount
25–99 copies 30% discount
100 or more copies 35% discount

How can I get a Quote?

  • Add items to your cart
  • Go to checkout
  • Print the Quote
  • Mail the quote with your check. We do not keep purchase orders or quotes on file.
  • Checks received without a copy of the order form or invoice quote will be refunded.

Shipping and Handling

Shipping blackout dates: Due to our inventory audit, orders are not shipped starting December 21 through January 8. Additionally, orders are not shipped during the last week of June and the first week of July, due to inventory.

Ground Orders

Ground orders that are mailed to our PO Box take up to four weeks to be received, processed and delivered. Please note: There is a very high volume of orders placed from March through June. If you order during this period, please allow up to five weeks for ground delivery. These delivery times are shortened by 2-3 weeks when ordering online with a credit card.

Overnight, 2nd day

We offer overnight and 2nd Day shipping to the 50 states and D.C., and 2nd Day shipping to Puerto Rico. Orders placed before 12:00 p.m. (ET), M–F, will be processed and shipped that day. Orders placed after 12:00 p.m. (ET), M–F, will be processed and shipped the next business day. Orders placed over the weekend will be processed the next business day.

50 states, D.C., and U.S. territories

Please note: There is a very high volume of orders placed in the months of March, April, and May. If you order during this period, please allow up to four weeks for delivery via ground.

50 States, D.C., and U.S. Territories Ground 2nd Day Overnight
$1.00 to $50.00 $12.00 $17.00 $21.00
$50.01 to $200.00 FREE $19.00 $23.00
$200.01 to $350.00 FREE $21.00 $25.00
$350.01 to $500.00 FREE $23.00 $27.00
$500.01 to $1,000.00 FREE $25.00 $29.00
$1,000.01 to $2,000.00 FREE $27.00 $31.00
$2,000.01 to $4000.00 FREE $33.00 $37.00
$4000.01 to $6000.00 FREE $37.00 $41.00
$6000.01 to $8000.00 FREE $41.00 $45.00
$8000.01 to $10,000.00 FREE $45.00 $49.00
Orders over $10,000 FREE Call or email for quote Call or email for quote

Canada

Canada
(For expedited shipping, call or email for quote.)
Ground
USPS
$1.00 to $100.00 $12.00
$100.01 to $200.00 $14.00
$200.01 to $350.00 $16.00
$350.01 to $500.00 $18.00
$500.01 to $1,000.00 $20.00
$1,000.01 to $2,000.00 $29.00
$2,000.01 to $4000.00 $39.00
$4000.01 to $6000.00 $49.00
$6000.01 to $8000.00 $65.00
$8000.01 to $10,000.00 $95.00
Orders over $10,000.00 Call or email for quote

All other countries

All Other Countries Shipping 5–10 Days
$1.00 to $100.00 $36.00
$100.01 to $200.00 $38.00
$200.01 to $350.00 $40.00
$350.01 to $500.00 $42.00
$500.01 to $1,000.00 $44.00
$1,000.01 to $2,000.00 $46.00
$2,000.01 to $4000.00 $66.00
$4000.01 to $6000.00 $77.00
$6000.01 to $8000.00 $88.00
$8000.01 to $10,000.00 $99.00
Orders over $10,000.00 Call or email for quote

Can I track my order?

The tracking number will be emailed when your order has shipped. The tracking number will be sent to the email address you provided during your purchase process.


Returns/exchanges

What is the return policy?

Return authorization is not necessary. Returns are accepted up to 30 days from the date of delivery. Sale items are not returnable. All returns must be received in resalable condition. Shrink-wrapped items may not be returned if the shrink-wrap has been removed. NHS does not accept returns from bookstores or universities.

Where do I send my return?

Send returns to:

NHS c/o ABDI, Inc.
Attn: Merchandise Returns
16 Avenue A
Leetsdale, PA 15056-1304

Please include a copy of the original packing slip and the reason for return. We suggest you ship the return via a traceable method (such as UPS). NHS is not responsible for returns not received.


Catalog

How can I receive a catalog?

If you did not receive a physical copy of the NHS 2020-2021 catalog, click here.


Torchlight Studio

What is Torchlight?

It is a customer clothing design studio. You can choose from the library of designs or upload your own.

Why should I use Torchlight?

You can choose the exact clothing type and design to reflect your school’s personality with Honor Society.

How do you use Torchlight Studios?

  1. Select a product you’d like to order and customize.

  2. Decoration: Select the placement for your image/logo (front, left chest, right chest).

  3. Graphics: Select “Add a Graphic” in the upper right hand corner, and then click the “Change” tab to choose from a library of options. To add your own school logo, scroll down and hit the “Back” button to upload a vector file.

  4. Text: Select “Add Text” to add lettering such as your school name or founding year of your NHS chapter.

  5. My Designs: Once you click “Save Design,” your shirt(s) will be saved here for future reference to make reordering a breeze!

How long will it take to process my order?

Orders usually ship within 2 business days.

How much does it cost?

Cost varies by clothing style and the level of design work being added.

How much does shipping cost?

View shipping chart here.

Do you ship internationally?

Yes.

Do I need to have my designs approved?

All submitted designs will be reviewed once submitted. Any designed deemed inappropriate will not be processed and someone from the national office will contact you. Please review our style guidelines here.

Do I need to be a member of NHS to place an order through Torchlight?

The school must have an active chapter of NHS in order to use the studio.

How do I pay for my order?

All orders are prepaid online using a credit card or e-check. We do not accept Purchase Orders.

Do you offer quantity discounts?

We do not have quantity discounts.

Is there a minimum I have to order? Maximum?

Minimum order is 12. There is no maximum.

Can anyone help me with a design?

We do not offer design services, but we do offer templated designs to get you started!

Can I receive a sample before I place an order?

We do not offer samples, but you will be able to preview the design.

Who can I contact with additional questions/concerns?

Contact Customer Care at 800-253-7746, option 4.


Still have questions?

Please contact the NHS Sales Office at 866-647-7253, Monday–Friday, 8:30 a.m.–5:00 p.m. (ET).

You may also contact the NHS Sales Office here.