Store FAQ

Logging In

• What is the login procedure?
• I’ve forgotten my password
• Adviser Login Security
• How do I access the Family Store?

Placing Your Order

• Can I pay by purchase order?
• Sole Source Letter
• Operating hours
• How can I place my order?
• How can I get a copy of an NHS W-9?
• Tax Exempt Customers
• Will I get an invoice with my order?
• Do you offer quantity discounts?
• How can I get a quote?

Shipping and Handling

• Standard Delivery
• Ground/Home Delivery
• 2nd day
• Overnight
• Overnight Priority
• 50 states, D.C., and U.S. territories
• All other countries
• Can I track my order?

Returns/exchanges

• What is your return policy?
• Where do I send my return?

General

• What are the different store options?

Logging In

What is the login procedure?

Log in to access adviser-only products. Your username is the email address you provided during the creation of your account. If you did not set a password, if you have forgotten your password, or if you would like to reset your password, please click here.

I’ve forgotten my password

If you have forgotten your NHS password, please click here to reset it.

If you have any questions or difficulty logging in, please contact us here.

Adviser Login Security

The adviser’s login is to be used only by the adviser. Please do not share your login with anyone, especially students. Your login has full access to your school account including the roster of students as well as the Adviser Online Community. Advisers also receive exclusive access to adviser-only products such as regalia and membership certificates. If you have a co-adviser, they can be added to your record and will be provided their own access.

How do I access the Family Store?

NEW: The Family Store is now open to all! A free account is required for purchase. We encourage advisers to invite students, families and friends to shop.

Advisers have exclusive access to purchase adviser-only products such as regalia and membership certificates.

Placing Your Order

Can I pay by purchase order?

We do not accept purchase orders.

Sole Source Letter

The National Association of Secondary School Principals (NASSP) is the sole source provider for the following:

• National Honor Society (NHS)
• National Junior Honor Society (NJHS)
• National Elementary Honor Society (NEHS)
• National Association of Student Councils (NASC)

The NHS, NJHS, NEHS, NASC, and NASC emblems are registered with the United States Patent Office. This registration prohibits exploitation by persons or companies attempting to use, manufacture or distribute the emblems without special authorization from the National Association of Secondary School Principals.

Please click here to print an official copy of our sole source letter.

Operating hours

The NHS Sales Office is open Monday–Friday, 8:30 a.m.–5:00 p.m. (ET). Below is a list of the holidays that NHS observes and will be closed. Please note that our warehouse is closed on these holidays, and shipments will not be made on those days.

**Wednesday, November 27, early close at 1:00 pm.
*Holidays falling on a Sunday are observed on the following Monday, holidays falling on a Saturday are observed on the Friday before (except during the winter holiday break).

How can I place my order?

Online: Products may be ordered directly online at the NHS Store. We accept American Express, Discover, Visa, MasterCard, and e-Checks (Effective January 15, 2024, NASSP will no longer accept electronic check payments).

Phone: You may also order with a credit card by calling the NHS Sales Office at 866-647-7253, Monday –Friday, 8:30 a.m.–5:00 p.m., (ET). We accept American Express, Discover, Visa, MasterCard.

Mail: We do not keep purchase orders or quotes on file. Remit your order form or quote and check to:

NASSP
PO Box 640245
Pittsburgh PA 15264-0245

Note: Checks received without a copy of the order form or invoice quote will be refunded.

How can I get a copy of an NHS W-9?

You can download a W-9 form here.

Tax Exempt Customers

NASSP is required to collect sales tax on taxable items shipped to customers in CO, DC, FL, HI, LA, MD, MN, NC, NE, NY, OH, PA, TX, and VA. If your school or organization is tax exempt, please email a copy of your valid tax exemption certificate to [email protected] to ensure that no tax will be charged to your orders. Once your form is processed you will receive an email response. When the form is submitted, please be sure to include the name of the school that the certificate is being submitted for (as some certificates only have the district’s name on it). This will prevent sales tax on eligible purchases and keep our records updated.

If you are paying with a school credit card and want to expedite your sales order, you can proceed with paying your order, including sales tax. Then, submit the tax-exempt form and sales order # to [email protected] within 30 days for a refund of the sales tax.

For assistance or questions, our dedicated support team is available at [email protected].

Will I get an invoice with my order?

Invoices are mailed separately from your order. Your invoice should be received a week from the date your order shipped.

Do you offer quantity discounts?

Yes. Publication discounts are offered on quantities of the same title shipped to the same address on the same order. Quantity discounts do not apply to National Honor Society Handbooks, National Junior Honor Society Handbooks, National Elementary Society Handbooks, Student Council Handbooks, videos, clothing, or merchandise.

How can I get a Quote?

• Add items to your cart
• Go to checkout
• Print the Quote
• Mail the quote with your check. We do not keep purchase orders or quotes on file.
• Checks received without a copy of the order form or invoice quote will be refunded.
• Quotes are valid for 14 calendar days.

Shipping and Handling

Shipping blackout dates: Due to our inventory audit, orders are not shipped during the last week of June, the first week of July, and the period between December 21 through January 8.

Standard Delivery

3–9 business days for delivery from date of order.

Ground/Home Delivery Orders

3–5 business days for delivery from date of order.

2nd day

Orders received prior to Noon EST will ship the same business day. Orders received after Noon EST will ship the next business day. Packages will arrive by 4:30pm to most areas and 8pm to residences. NO WEEKEND or HOLIDAY DELIVERY. Orders received after Noon EST on Friday, will be shipped on Monday.

Overnight

Orders received prior to Noon EST will ship the same business day. Orders received after Noon EST will ship the next business day. Packages will arrive by 4:30pm to most areas and 8pm to residences. NO WEEKEND or HOLIDAY DELIVERY. Orders received after Noon EST on Friday, will be shipped on Monday.

Overnight Priority

Orders received prior to Noon EST will ship the same business day. Orders received after Noon EST will ship the next business day. Packages will arrive by 10:30am to most businesses in the contiguous U.S., by Noon to residences & by 4:30pm to some rural areas. NO WEEKEND or HOLIDAY DELIVERY. Orders received after Noon EST on Friday, will be shipped on Monday

50 states, D.C., and U.S. territories

Please note: There is a very high volume of orders placed in the months of March, April, and May. If you order during this period, please allow up to four weeks for delivery via ground. Additional fees may be applied by local postal service.

All other countries

Can I track my order?

The tracking number will be emailed when your order has shipped. The tracking number will be sent to the email address you provided during your purchase process.

Returns/exchanges

What is the return policy?

Return authorization is not necessary. Returns are accepted up to 30 days from the date of delivery. Sale items are not returnable. All returns must be received in resalable condition. Shrink-wrapped items may not be returned if the shrink-wrap has been removed. NHS does not accept returns from bookstores or universities.

Where do I send my return?

Send returns to:

NHS c/o Stone Rooster, Inc.
Attn: Merchandise Returns
16 Avenue A
Leetsdale, PA 15056-1304

Please include a copy of the original packing slip and the reason for return. We suggest you ship the return via a traceable method (such as UPS). NHS is not responsible for returns not received.

General

What are the different store options?

There is an Adviser Store and a Family Store for National Honor Society (NHS).

Adviser Store
Advisers can shop for certificates, pins, graduation stoles, and induction ceremony supplies to recognize students in chapters and councils. Items can be purchased in bulk as needed.

Family Store
Students and their families and friends can directly purchase individual items from the store to celebrate their membership and achievements in NHS.

The NHS Store is the only authorized seller of products bearing the official emblems, logos, and insignia of the programs.

Still have questions?

Please contact the NHS Sales Office at 866-647-7253, Monday–Friday, 8:30 a.m.–5:00 p.m. (ET).

You may also contact the NHS Sales Office here.